| Address & Contact Numbers Managed by APAR Services Inc. 104 Forest Ave. Hudson, MA 01749 aparservices@yahoo.com Policies Orders: Orders are generated online and processed offline. Ordering help is available from the Help page accessible via the button on this page. We will also accept orders by mail. To do so, fill out an order online just short of giving credit card information. Then, print the screens and mail us the order with payment. Be sure to print both screens during the ordering process, as the shipping information is on the first screen. Please note that on accessory and parts orders, delivery times can be as long as 3-4 weeks, or more. Most of these items are shipped from the manufacturers who are notoriously slow in order fulfillment. In cases where we stock the part or accessory, normal shipping policies apply. See below. In some cases, parts have to be double shipped, first coming to us and then re-shipped to the customer. Times can double in those instances. IMPORTANT: Orders that are shipped to a second address and/or recipient must include an email address and phone number for the bill-to customer (the credit card owner). Orders not in compliance will be delayed while verification is made from the individual being billed. Payment: Credit cards from Visa, Master Card, American Express, and Discover are accepted. We also accept personal checks and money orders, but merchandise shipments are delayed until funds have cleared our bank. Please note that a 5% sales tax is added to any order shipped to a Massachusetts address. Shipping: All orders are shipped either UPS, US Mail, or truck freight, depending on weight and circumstances. Most items are shipped UPS. US Mail may be used for smaller items. Truck deliveries are restricted to the continental US, and are to the tailboard only; customer is responsible for getting shipment to the ground. Basic shipping charges on truck shipments are usually applicable to commercial locations, only. On many items we offer extra cost truck delivery options for residential and liftgate service. Refusal to accept delivery of a freight shipment will incurr the cost of shipping in both directions, as well as a 25% re-stocking fee. We reserve the right to change the shipping method to better serve customer constraints, or to better ensure package arrival. Unusual shipping times may be noted in the product descriptions. Partial orders may be shipped unless special instructions are provided. Shipping rates are based on location and weight, and thus vary widely. We charge actual costs, rounded up to the dollar, plus $3 for packaging. Total charge is calculated on the complete order, and may differ from that indicated on the order form. Our shipping calculator can make mistakes. If you see an unusually low shipping charge such as $3 or zero, chances are there has been an error during the shipping calculation process. When processing the order we will notify you of the correct charges, and request authorization to proceed with the order. Special shipping rates, such as $3 shipments, are only valid for Ground shipping methods. Selecting an expedited shipping method, such as 2nd Day Air, will be overridden, and the shipment will be sent Ground. Many items, but by no means all, ship in 1 to 3 business days upon receipt of orders. Longer times often apply and are sometimes reflected in the product descriptions. Shipping dates are determined by many factors: order processing lead time, stock on-hand, drop-ship lead times, product availability, etc. Please note that ,for example, the phrase "ships in 2 weeks" means that under the above constraints we will hand the package to the shipping company driver within 2 weeks. Actual delivery then is dependent on normal shipment times determined by the carrier. These policies apply to ALL shipping methods. Please note that some products are drop-shipped from suppliers who may require an additional 1 to 3 business days lead time. Shipment locations can vary widely and delivery times are affected accordingly. For example, shipments from manufacturers in Califonia to the East Coast can add 5 business days to shipping times. ATTENTION Alaska and Hawaii Customers: The only shipping method we offer is air service. This is calculated as UPS Second Day Air. Orders are NOT delivered in two days, but, at time of shipment, this service is used. Warranties: Most products are backed by manufacturer's warranties. In addition, as detailed below, we accept returns within 30 days of products which do not meet customer expectations. Excepted from this policy are products with gasoline motors, see below. Returns: Most products are returnable within 30 days. Exceptions include: consumables, such as oil, and gasoline products, replacement parts, and where otherwise noted in the product descriptions. IN ALL CASES, products with gasoline motors are not returnable. Problems must be resolved through the manufacturer's warranty/service procedures. Returned products must be in unused condition with original packaging, accessories, and manuals. Please DO NOT use duct tape when repacking packages (clear tap is best). In order to eliminate confusion with shipping dates, etc., all returns must be accompanied by a Return Merchandise Authorization (RMA) number. This is obtained from Customer Service via email, returns@apar-supply.com . Return shipments must be made via traceable shipping method, such as UPS, or Confirmation Priority Mail. Please reference invoice numbers in all correspondence. In some cases, a 25% re-stocking fee may be applied. Unauthorized returns, if accepted, always incur this fee. Email Privacy: Only apar-supply.com sees email addresses supplied with orders. Addresses are only used for order correspondence, shipment notifications, and occasional apar-supply.com specials advertisements. We may also, on occasion, use postal addresses to notify customers of special savings or new products. Errors and Omissions: Although we try to be accurate and error free, inevitably mistakes do happen. Due to circumstances beyond our control, product specifications and prices may change without notice. Also, prices change from time to time reflecting cost of acquisition and our desire to provide good value. All photography on this site is used with the permission of the copyright holders. |